Refund policy

RETURNS & REFUNDS POLICY Sociedad Cultural Shungos Rojos

Return Window

• You have 5 days from the date of purchase to request a return or exchange.
• After 5 days, we are unable to offer a refund or exchange.

Eligibility

• Items must be unused, in their original condition, and in original packaging.
• A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

• Gift cards
• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods (e.g., masks)
• Hazardous materials, flammable liquids or gases
• Some health and personal care items

Partial Refunds May Apply

• Items not in original condition, damaged, or missing parts (not due to our error)
• Items returned more than 5 days after delivery

Refunds

• Once we receive and inspect your return, we'll email you with our decision.
• Approved refunds are credited to your original payment method within a few business days.

Late or Missing Refunds

• Check your bank account first.
• Contact your credit card company — posting can take time.
• Contact your bank — processing delays are common.
• Still nothing? Email us at info@shungosrojos.com

Sale Items

• Only regular-priced items are eligible for refunds.
• Discounted items and Buy X Get Y promotions cannot be refunded.

Exchanges

• We replace items only if they are defective or damaged.
• Email info@shungosrojos.com for exchange instructions.

Gifts

• If the item was shipped directly to you as a gift, you'll receive a gift credit upon return.
• If the order was shipped to the gift giver first, the refund goes back to them.

Return Shipping

• Email info@shungosrojos.com with your order number and items to return — we'll send instructions.
• Return shipping costs are your responsibility and are non-refundable.
• If you receive a refund, return shipping costs will be deducted.
• For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance.